Shipping policy

Shipping policy
All GinzaJapan orders are prepared and shipped from Kawasaki, Kanagawa, Japan, using Japan Post. The shipping options and prices available to you are shown at checkout after you enter your delivery address.

Shipping costs
The cost of Standard shipping is included in the product price. Where Standard shipping is free, you will see ¥0 (or the equivalent in your currency) at checkout. If a Standard shipping charge applies to your delivery address, it is shown at checkout before you pay. Express shipping is optional, for an additional charge shown at checkout.

Prices and currency
Prices are shown on each product page for your country. In some countries (for example India), prices are shown in the local currency at a fixed price that does not change with exchange rates. Your bank may apply its own currency conversion charges.

Delivery times
Orders are dispatched within 2 business days. Estimated delivery times for your country are shown at checkout and are Japan Post’s estimates, counted from dispatch. As a guide, Standard shipping usually takes about 9 to 20 days and Express about 2 to 17 days, depending on the destination. Customs clearance isn’t included, can add time, and is outside our control. Within Japan, Standard shipping is ¥870, free for orders of ¥7,700 or more, and Express is ¥3,762. Prices in Japan include 10% consumption tax.

Tracking
All shipments include a tracking number. Express orders ship via EMS, and Standard orders ship via International Air Packet. In some destination countries, tracking updates may be limited once the parcel reaches local delivery.

Import duties and taxes
Import duties and taxes in your country (except the US) are not included in the price or shipping cost and may be charged on delivery. These charges are set by your country’s customs authority, and we cannot predict or control them. The recipient is responsible for paying any duties, taxes, or customs fees. Please check your local customs rules before ordering. If a parcel is returned because duties or taxes are unpaid, or because delivery is refused, the costs set out in our Refund policy will be deducted from any refund.

  • India: Customs duties and taxes charged in India are paid by the recipient on delivery.
  • European Union: Import VAT, duties and customs handling fees may be charged on delivery and are paid by the recipient.
  • Middle East (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman): Customs duties and import charges may apply and are paid by the recipient.
  • All other countries: Duties, taxes and customs fees are paid by the recipient.

Orders to the United States: US import duties are included in the shipping cost shown at checkout, so there is nothing more to pay on delivery. For US orders, we prepay the duties to US Customs before shipping.

Questions
If you have a question about your delivery, contact us at info@ginzajapan.com.