Refund policy

Refund policy
All GinzaJapan items are handmade, one-of-a-kind or small-batch, and earrings and hair accessories are hygiene-sensitive. For this reason, all sales are final. We do not accept returns, exchanges or cancellations for change of mind once an order is placed. Please check the photos, descriptions and measurements before you order.

Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, email info@ginzajapan.com within 2 days of arrival with your order number and photos. After we confirm the problem, we will send a replacement (if available) or refund the item. Reports made after 2 days may not be accepted.

Refunds
Approved refunds go to the original payment method, in the currency you paid in. Differences caused by exchange rates or bank charges are not refunded. Shipping charges, import duties, taxes and customs fees are not refunded.

Undelivered or returned parcels
If a parcel is returned to us because of circumstances on the recipient’s side, including unpaid customs duties or import taxes, refusal of delivery, failure to collect the parcel or prolonged absence, or an incorrect or incomplete delivery address, a refund may be issued after deducting the following costs:

  • the original shipping cost (including where Standard shipping was free, in which case the cost we paid to Japan Post is deducted);
  • the return shipping cost;
  • customs duties and import taxes, where applicable; and
  • handling and processing fees.

The remaining balance will be refunded to your original payment method once the parcel has been received and inspected by us. Please make sure your delivery address and contact details are correct at checkout, and check your local customs rules before ordering. If we are unable to deliver because of an incorrect address, you may ask us to reship the parcel at your own cost instead of a refund.

Lost parcels
If tracking shows your parcel is lost, email info@ginzajapan.com and we will investigate with Japan Post.

Regional notes

  • Japan: Returns for change of mind are not accepted (返品不可). Damaged or incorrect items: contact us within 2 days of arrival.
  • India: The rules above apply. Prices are fixed in Indian rupees (INR) at the time of your order.
  • United States: The rules above apply. We prepay US import duties, so you have nothing to pay on delivery.
  • European Union: If you are a consumer in the EU, you may have a statutory right to cancel a distance purchase within 14 days of delivery. This right does not apply to sealed hygiene items once unsealed, or to items made to your specification. Nothing in this policy limits rights that cannot be waived under your local law. To use this right, email info@ginzajapan.com within 14 days of delivery; you pay the cost of returning the item.
  • Middle East (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman): The rules above apply. Customs duties and import charges are set by your country and are paid by the recipient.

Questions
info@ginzajapan.com